Job Overview
To provide a professional and efficient sales-based customer service for all incoming enquiries by ascertaining customer requirements, providing product information, quotations, sales orders and timely follow-up correspondence
To use Business Central to accurately record customer orders and Excel to manage delivery dates and payments
To contribute to a calm, professional and efficient working environment and maintain a professional company image at all times through e-mail, in-person and telephone interactions
Responsibilities
* To manage and process sales orders via e-mail, telephone, website and walk-in customers
* To take payments by credit card using an online payment portal
* To produce delivery notes and e-mail customers their invoices relating to current orders
* To arrange for samples to be sent to prospective customers, where appropriate
* To provide product information, prices, quotations and sales orders, where appropriate
* To refer prospect enquiries to the relevant team member
* To refer installation leads / enquiries to the relevant team member
* To deal with any customer queries via e-mail, telephone or general correspondence
* To maintain accurate office records
* To welcome and manage 'walk- in' customer sales
* To have a flexible approach and undertake any other reasonable tasks as requested by a Director or Manager
Skills
* To possess a good level of customer service experience
* To have knowledge and experience of using Microsoft Business Central (Ideal), Excel and Outlook
* To have a thirst for understanding the products and marketplace
* To manage workload effectively, efficiently and with an attention to detail
* To have a flexible and "can do" attitude
* To approach the role in a calm, organised and professional manner
* To be personable and have an ability to communicate at all levels
* To have the ability to work independently as well as part of a team in a fast-paced environment
If you are a proactive individual looking to contribute positively to our office environment while enhancing your administrative skills, we encourage you to apply for this exciting opportunity as a Sales Office Administrator
This is a seasonal business, with our peak times of the year being April - September
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
Experience:
* Customer service: 1 year (required)
* Administrative: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 02/09/2025
Reference ID: PER07