Job Description
UX Lead
Location: Thorpe Park, Leeds, Hybrid working.
Join us as UX Lead!
This role looks after the full journey of how people experience our website and digital products, from first ideas through to live designs. You'll spend time understanding what users need, what frustrates them, and how they move through our online journeys, then use those insights to make things clearer, easier and more intuitive. This includes researching user behaviour, testing ideas, and turning feedback into practical design improvements. You'll create simple visuals like wireframes, journeys and prototypes to show how pages and tools should work and help make sure information is easy to find and flows logically. You'll also share your findings with teams across the business, helping everyone understand the user's point of view and make better decisions that improve the overall digital experience.
What we are looking for:
1. Strong experience planning and delivering user research, using interviews, usability testing, surveys and desk research (both qualitative and quantitative) to understand user needs and behaviours.
2. Proven ability to analyse research and data to identify clear patterns and insights, define problems, and turn findings into practical recommendations that improve digital experiences.
3. Confidence translating insight into des...