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MCS Group | Your Specialist Recruitment Consultancy
Location:
northampton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
26.06.2025
Expiry Date:
10.08.2025
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Job Description:
Head of DevOps Support | Remote UK/ROI |
Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale?
We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe.
What you'll be doing:
Leading the end-to-end support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows.
Owning the customer journey post-deployment, from onboarding through to long-term technical enablement.
Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users.
Automating wherever possible - because great support teams build, not just react.
What we're looking for:
Experience scaling technical support or DevOps teams in a SaaS or platform context.
A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom).
Someone who's as passionate about solving root causes as they are about helping people.
A customer advocate and internal changemaker with a builder's mindset.
Why this role?
You'll be a key figure in how a growing product is delivered, supported, and improved globally.
Remote-first, collaborative team culture with big ambitions and low ego.
Competitive package, equity, flexible working, and a serious commitment to professional development.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [emailprotected] .
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
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