We are looking to recruit a Retail Assistant to join our team based at our Midlands site. You will join us on a part-time, 6 month contract basis. In return, you will receive a salary of £6,609.20 per annum.
All candidates should make sure to read the following job description and information carefully before applying.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
About the Retail Assistant role:
We are looking to recruit a Retail Assistant who will be working 4 hours per day, 5 days per week on a 6-month fixed term contract to support day-to-day operations within a busy visitor environment. This role will include regular weekend working, evenings and bank holidays.
The role will involve working across the museum shop and Flight Zone, delivering excellent customer service, supporting retail sales, and assisting with admissions processes.
This position is ideal for someone with experience in retail or customer-facing roles who can work flexibly and contribute to a high-performing team during a period of increased operational demand.
Key duties will include preparing, monitoring and operating the simulators/4D experience and other relevant commercial attractions. You will provide high standards of customer care through proactive engagement with visitors. Your duties will also include serving customers at the sales counter and assisting in the receipt, checking, location and movements of stock.
What we are looking for in our Retail Assistant:
The ideal person for this position should have excellent customer service skills, a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first class service and connected with our compelling stories.
The ideal candidate will have previous retail or customer facing experience, be a team player and keen to learn new skills. They will be enthusiastic about presenting the Museum, the RAF and the RAF stories to all our visitors.
This role will be based at our Midlands site.
Closing date for applications: 5th May 2026
Interviews will take place on: 15th May 2026
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. xkybehq Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!