Here is a refined version of the job description for better clarity and structure:
Event Day Hospitality Managers, Coventry
Client: Frasers Group
Location: Coventry, United Kingdom
Job Category: Hospitality
EU work permit required: Yes
Job Reference: 827faca6ebdc
Job Views: 11
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description
* Manage food and beverage service with confidence and comprehensive knowledge.
* Oversee daily operations of the hospitality team, ensuring smooth and efficient service, reporting to the hospitality management team.
* Lead, motivate, and develop staff, providing guidance, training, and support to maximize performance.
* Promote products, understand menu composition, ingredients, allergens, and service styles.
* Deputise for the line manager when required and handle additional responsibilities for smooth operations.
* Control stock, conduct monthly stock takes, manage par levels, and place orders.
* Be fully familiar with the till system and troubleshoot issues as they arise.
* Resolve shift issues proactively, collaborating with other departments to maintain excellent customer service.
* Maintain high customer service standards, ensuring guest satisfaction and professional issue resolution.
* Coordinate with other departments to enhance guest experience.
* Manage staff in your area, ensuring they are briefed, trained, and developed throughout shifts.
* Ensure compliance with all policies, including health & safety, hygiene, legislation, and employment law.
* Maintain a safe and clean working environment adhering to health and safety regulations.
* Handle customer feedback and complaints, reporting service or quality issues.
* Work independently and as part of a team, using initiative to create memorable guest experiences.
* Develop and train frontline teams to prioritize product knowledge and customer service.
* Implement innovative ideas to improve the guest experience.
* Be confident in all company systems and procedures at the CBS Arena.
Candidate Requirements
* Previous experience in a similar hospitality managerial role.
* Experience managing functions for large groups of guests.
* Facilitating restaurant service for over + guests.
* Strong leadership, communication, and attention to detail skills.
* Excellent interpersonal skills for building relationships with customers and staff.
* Customer-centric approach focused on delivering exceptional service.
* Knowledge of food and beverage operations, including cost control and quality assurance.
* Organizational and problem-solving skills with attention to detail.
* Flexibility to work evenings, weekends, and holidays.
* Knowledge of licensing law.
* Self-motivated with a passion for excellence.
* Problem-solving abilities.
* Ability to work independently and as part of a team in a fast-paced environment.
Qualifications
Additional Benefits
* Flexible hours – work when it suits you.
* Weekly pay.
* Full training provided.
* Free parking.
* Discounted food and drinks at onsite outlets.
* Opportunity to be part of a vibrant and exciting venue team.
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