The role of Administration Officer will include:
1. Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations
2. Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
3. Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
4. Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
Skills and experiences:
5. Previous experience working in social housing is desirable
6. Previous experience working within a domestic gas/compliance team is desirable
7. Recent experience of undertaking a similar role
8. Proven experience of working to deadlines and prioritising workloads, both for self and others
9. Some experience of working with data, including inputting and updating databases
10. Good organisational and planning skills
11. Good communication skills, including both written and spoken English
About us
We provide in-house domestic gas repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
12. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
13. A pension scheme with employer contributions from Sanctuary
14. Life Assurance
15. Employee Advice Service including counselling
16. Cycle to Work scheme
17. Voluntary health plans
18. Employee discounts
19. Wellbeing support and tools
20. Employee recognition scheme
21. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
22. £28,376 per annum (rising to £29,870 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)