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Customer experience leader

Sandford
Mcdonald'S
Posted: 19h ago
Offer description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. Whether it's late at night or over the weekend, she’s on hand to answer your questions, guide you through the application process, or help you find what you need.

While Olivia can't make hiring decisions (those are always made by real human recruiters), Olivia is here to ensure your recruitment journey stays smooth and accessible—anytime you need.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.


Responsibilities

* Work in a fast-moving, high-energy environment to deliver the highest standards of quality, service and cleanliness in the restaurant.
* Provide friendly, fast, and accurate service; assist customers and colleagues with courtesy and respect as a supportive team member.
* Prepare food, serve on the till, or be present in dining areas to look after customers’ needs.
* Follow all workplace safety, security, and food hygiene procedures.
* Complete tasks and activities in line with training, company guidelines and management direction.


Qualifications / What we look for

* Friendly, welcoming, courteous, and helpful behavior; ability to work well as part of a team.
* Effective communication skills, including attentive listening, face-to-face verbal communication, and eye contact.
* High energy levels and the ability to stay productive in a fast-paced environment.
* A genuine smile, enthusiasm, energy, and the ability to connect with customers and make them feel valued.


Benefits

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more. Premium shift pay may apply for overnight hours (midnight to 5am). All team members, including hourly-paid workers, earn above the national minimum wage. We also offer a range of benefits including holiday and sick pay, and employee discounts at over 1,600 retailers.


Interview process and scheduling

If you can’t make any of the interview slots offered, you can get back in touch with Olivia and she will help you rearrange a date suitable for you.


Company values and culture

McDonald’s is committed to a safe, respectful and inclusive workplace, with a focus on Serve, Inclusion, Integrity, Community and Family. We promote from within and offer opportunities for progression.


Frequently asked questions

* How often do I get paid? This varies by restaurant type but can be every 2 or 4 weeks for hourly paid employees, or monthly for salaried employees.
* What shifts will I be doing and how many? Many restaurants operate 24 hours; shifts are scheduled to suit you and business needs, within time-keeping and legislation guidelines.
* What should I wear to work? A uniform will be provided.
* Does McDonald’s promote its employees? Yes, many opportunities for advancement; half of our Executive Team started in restaurants.
* How old must you be to work at McDonald’s? (Age requirements vary by location and role.)
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