Join to apply for the Executive Officer role at Department for Work and Pensions (DWP)
Join to apply for the Executive Officer role at Department for Work and Pensions (DWP)
Department for Work and Pensions (DWP) provided pay range
This range is provided by Department for Work and Pensions (DWP). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The DWP is recruiting for 60 Executive Officers across Wales
The roles available will be based in Bangor(Ty Pont Britannia), Ty Taf (Treforest Industrial Estate).
DWP are looking to fill Executive Officer roles in DWP, Work and Health Decision Making Directorate, Decision Making. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.
We welcome applications from candidates who demonstrate they have the right influencing and communicating skills to be responsive to the needs of a diverse group of customers, an ability to understand complex information and can make the right decision at the right time.
Successful candidates can expect to be involved in a range of the following:
* Make decisions on complex cases relating to labour market, benefit entitlements, Work Capability Assessments (WCAs), Habitual Residency Tests (HRTs) reconsiderations and appeals.
* Maintain knowledge of DWP legislation, labour market policy and Decision Making and Appeals (DMA) processes.
* Critically analyse and interpret data to make effective decisions across all parts of the Universal Credit claimant journey.
* Examine the facts, gathering additional information where required, and consider the relevant legislation to make decisions on each case.
* Ensure that decision outcomes are recorded on claimant accounts.
* Be mindful of the claimant experience when discussing and explaining decisions.
* Provide excellent customer service, considering a claimant’s individual circumstances including complex needs, when communicating with them.
* Demonstrate strong telephony and digital communication skills with a diverse range of claimants.
* Have the ability and resilience to handle sensitive and challenging situations with all claimants.
* Deliver strong case management by checking outstanding work to identify, prioritise and complete work effectively.
* Inform Case Managers and Work Coaches about decision outcomes by issuing appropriate notifications and taking a ‘once and done approach' to assist claimants.
* Ensure each claimant receives the correct amount of UC, at the right time.
* Stay informed about service changes and personally impact on continuous improvement by providing feedback on our systems and processes.
* Take ownership of personal development utilising self-service digital learning, communications tools, and self-service guidance.
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £30,975 (with a pay award pending) DWP contributes £8973.46. This will increase if your location attracts London weighting. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Closes: 11:55 pm on Thursday 21st August 2025
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Administrative
* Industries
Government Administration
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