As a Tenancy Sustainment Officer, you will play a vital role in ensuring the effective management and resolution of anti-social behaviour, Hate Crime and safeguarding incidents within our communities; along with management of complex tenancy sustainability cases such as Hoarding and domestic abuse. The core focus of the team is on preventing tenancy breakdown, working on a case management basis, with a strong focus on prevention and resolution of serious and complex ASB and neighbourhood issues.
The Tenancy Sustainment Offer requires a proactive and flexible approach to address challenging cases, focused on supporting customers to resolve tenancy breaches which often need a nuanced, multi agency approach; whilst contributing to the broader goal of creating safer and more harmonious communities.
• Keeping up to date with changes in housing legislation, best practice, policies, and
procedures, proactively sharing with colleagues
• Collaborating with internal and external colleagues and partner agencies to address complex anti-social behaviour, hate crime & domestic abuse cases, as well as safeguarding, hoarding and other support related tenancy breaches. In particulary considering action plans and initiatives contributing to wider ASB and crime reduction
• Ensure safeguarding issues are addressed as part of a multi-agency approach, mitigating risks with regard to customers impacted...