Customer Care Call Advisor
Verisure Newcastle, England, United Kingdom
Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)
Working Hours: 37.5 hours per week
Shift Pattern: Monday to Friday between 9am until 5:30pm
Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 year’s service
We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle!
Role Responsibilities:
* Working in a call centre environment
* Making outbound calls to existing customers with the purpose of retaining them
* Dealing with escalated high-level complaints
* Establishing, building, and managing strong long‑term customer relationships
* Liaising with various other departments both within the business and third parties
* Updating relevant information in our customers’ records
* Delivering first‑class customer service to customers
Essential skills:
* Experience in call centre environment; an outbound or objections handling role would be beneficial
* Confident dealing with high‑level complaints
* Strong computer and MS Office skills
* Excellent communication skills with a problem‑solving attitude
* Customer oriented, genuinely passionate about providing an amazing experience through every interaction
* The ability to multitask effectively while keeping a high level of service quality
* Passionate and willing to learn in a dynamic environment
* Willing to accept new challenges
Benefits Package:
* Enjoy your birthday off as a special treat
* Satisfy your cravings at our onsite coffee shop and canteen
* Stay active with discounted gym and health club memberships
* Access private healthcare and MediCash cash plan
* Unlock a world of freebies and discounts with PerkBox
* Earn rewards through our employee referral program
* Enjoy discounts on our alarm systems
* Contribute to a greener lifestyle with the Cycle to Work Scheme
Additional information: All applicants must complete a DBS check provided by the company if successful.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Marketing
Industries: Manufacturing
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