Job Title: Assistant Store Manager, Bath
Reports to: Store Manager
Sector: Luxury Retail
Hours: Tuesday to Saturday(0915 to 1745 )
Company Background
Graham & Green is a proudly independent, family-run homeware emporium. Our store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You'll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
What can you expect in return for working with us?
Graham and Green values our staff and invests in the development of our people. As a family business that has been established since 1974, we believe work should also be about happiness and fulfilment. If you are searching for a career that feels like being part of a family, this exciting opportunity is for you.
What we are looking for
* Are you an experienced Assistant Manager with an inspirational leadership style, ready to assist in coaching a growing team and passionate about getting results?
* Do you have an eye for design and want to go to the next level in your retail career?
Job Purpose
The prime purpose of this role is to support the Store Manager with the day-to-day running of our Bath store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.
Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.
Key Responsibilities
Supporting the Store manager with inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.
Proactively developing opportunities within the local area to maximise sales and increase profits.
A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.
You will report to the Store Manager and assist them with rolling out sales and operations strategies.
Additional Responsibilities
Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
Managing showroom sales quotes and follow-up procedures.
Updating the CRM & Till system with relevant client information and activities.
Ensuring the visual merchandising standards and window displays follow the Manager's guidelines.
Resolving customer issues and complaints, finding the best solutions.
The ideal person will have
A holistic approach to motivating and leading others.
Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).
Used to working towards KPIs, goals and targets and achieving them.
Advanced communication skills, both written and verbal.
Minimum 2 years' high-end customer service and luxury retail experience.
This is a summary of the core role - the Assistant Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.
Benefits
One guaranteed weekend day off per week
Generous holiday allowance and birthday day off
Discretionary bonus scheme
Private Medical Scheme
Bike2Work Scheme
Generous company discount
A small, friendly close-knit team
Goa Villa – reduced rates
Job Type: Full-time
Benefits:
* Additional leave
* Bereavement leave
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* On-site parking
* Private medical insurance
* Sick pay
* Work from home
Work Location: In person
Expected start date: 01/06/2026