Role Summary
* Responsibilities: By stepping into the pivotal IT Administrator role within our Technical Operations team, you will be responsible for IT and user administration, system maintenance, IT documentation, IT auditing, MSP liaison, IT project delivery, user training, and more
* Salary: £26,250 to £32,000 per annum, depending on your previous experience
* Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more
* Role Type: Full-time, permanent role
* Start Date: The role will ideally commence on Monday 8th June or Monday 13th July. However, we have start dates available every month of the year and you will be asked to state your availability on your application form
* Application Deadlines: The deadline for applications is Tuesday 5th May with interviews taking place shortly after
* Location: This role is based in our Global Headquarters in Cambridge
About the Role
In recent years, our Technical Operations (TechOps) team has built a modern, high-performance infrastructure for Costello Medical across hardware, software, networks, cloud technologies and server systems. We maintain systems and manage knowledge, whilst acting as trusted tech advisors to help our various teams achieve their mission.
We are now seeking a motivated and enthusiastic IT Administrator to work closely with our team of experienced IT professionals. In this role, you will help bridge the gap between technology and people by delivering first-class systems and hardware administration, providing advice and user support, and contributing to IT changes and upgrades. You work will be led by a people-first approach that maintains the trust and technical credibility necessary to guide our colleagues.
Key responsibilities will include:
* Providing day‑to‑day IT administration and support across a range of on‑premise and cloud‑based systems, including Microsoft 365
* Managing user accounts, access permissions and devices to ensure colleagues can work securely and efficiently
* Setting up, issuing and maintaining laptops and peripherals, and overseeing the full equipment lifecycle from procurement to disposal
* Coordinating with external suppliers and managed service providers to resolve issues and deliver IT services effectively
* Responding to a mix of routine and more complex IT requests, taking the time to understand user needs and working with senior colleagues to find practical solutions
* Supporting colleagues across multiple offices, including occasional travel for on‑site IT tasks, office moves and infrastructure updates
* Carrying out regular IT audits and housekeeping activities, such as access reviews and asset checks
* Contributing to IT projects and system improvements, including researching, testing and implementing new tools or processes
* Creating clear IT documentation, user guides and knowledge articles to support colleagues and promote self‑service
* Delivering user communications, guidance and informal training to support system changes and new ways of working
* Identifying opportunities to improve IT services and processes, and actively contributing ideas to enhance the user experience
A Day in the Life of an IT Administrator
Learn more about a typical day in the life of an IT Administrator at Costello Medical:
About Costello Medical
Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. We have been listed in the Top 100 Best Companies to Work For list since 2017 and were proud to receive B Corporation accreditation in 2022. Learn more about us, our work, and our mission on our website:
Requirements
About You
The IT Administrator role is ideal for an ambitious and self-motivated individual early in their tech career, who brings a genuine interest in IT and a strong desire to learn and develop their skills.
Essential requirements for the role are:
* Either at least 1 year of experience in an IT‑related role, a relevant bachelor’s degree, or an entry‑level industry qualification (e.g. CompTIA, Microsoft, ITIL)
* A working knowledge of Windows operating systems and Microsoft Office applications
* Experience supporting or administering IT systems in a professional environment (for example, managing users, permissions or shared files)
* A strong customer‑service mindset, with experience supporting users in a clear, friendly and professional way
* Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical audiences
* A proactive and solution‑focused approach to problem‑solving, with the confidence to ask questions and seek input when needed
* Strong organisational skills, with the ability to manage and prioritise a varied workload effectively
* A high level of attention to detail, particularly when working with systems, user access or confidential information
* A collaborative approach to working, with a willingness to share knowledge and support team goals
* Motivation to learn, develop your technical skills, and take ownership of your professional growth
Desired requirements for the role are:
* Experience with Microsoft 365, Entra ID, Exchange Online, Intune, and Defender for Endpoint
* Experience with MacOS
* Experience with HaloITSM
* Experience with Power Automate
* Experience with PowerShell, Bash, and other CLIs/scripting languages
* Experience administering IT hardware, including procurement, configuration, returns, disposal, and maintaining an asset database
* Experience developing IT knowledge articles and processes
Benefits
What We Offer
Alongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package that includes:
* A starting salary of £26,250 to £32,000 per annum, depending on your previous experience, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations
* 25 days’ annual leave plus bank and public holidays, as well as a holiday buy and sell scheme
* Flexible working hours and the chance to work from home for up to half of your working time after passing probation
* Flexible benefits scheme offering cash payments, additional pension contributions and more
* Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
* Paid study leave and funding for external qualifications
* Critical Illness Cover, Income Protection and Life Assurance
* Paid and unpaid sabbaticals based on length of service
Learn more about our full reward package and the other benefits of working for Costello Medical:
Hybrid Working Policy: We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. At the same time, we recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments.
Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home up to half their time, measured across a 2-week rolling period, where business needs allow (please note that this role may require more time spent in the office from time to time due to the key responsibilities, which sometimes have to be completed onsite). During your probationary period (normally the first 6 months of the role), you will be able to work from home 1 day per week.
The Application Process
You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your letter must also:
1. Describe a time when you have been involved in a positive IT change
2. Describe your approach to managing a high workload
3. Describe a time when you demonstrated excellent administrative skills
Your CV should clearly state the dates of all qualifications and grades achieved where applicable.
The deadline for applications is Tuesday 5th May. Shortly after this, our recruitment process will begin with a telephone interview conducted by a member of the Talent Acquisition team. If successful, you will be invited to a final interview in our office with senior members of the TechOps team, which also includes a collaborative assessment.
As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide:
Please note that, whilst we embrace AI to innovate and improve processes, your role may involve confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials.
Visa Sponsorship
Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.