Main area Experience of Care Team Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 30 hours per week (these hours can be 4 days a week or split over 5 days - Monday to Friday) Job ref 262-A-25-7240392
Employer North Cumbria Integrated Care NHS Foundation Trust Employer type NHS Site Cumberland Infirmary Town Carlisle Salary £24,465 Per annum Pro Rata Salary period Yearly Closing 24/09/2025 23:59
Data Entry Clerk
NHS AfC: Band 2
Job overview
Data Entry Clerk, 30 hours per week
The opportunity has arisen for a Data Entry Clerk to work as a member of the Patient Experience Team to provide support with the data entry of patient feedback received in the team - survey data and compliments.
Main duties of the job
* Ensure the accurate data entry is entered onto the patient experience tool.
* Accurate recording of compliments via Microsoft Excel.
* Open the mail that is delivered to the team, date stamp and distribute appropriately.
* Add data from IQVIA to posters - print and laminate posters.
* Ensure the effectiveness maintenance of the team\'s generic email inbox.
* Communicate effectively at all levels.
* Monitor free text comments on the patient experience tool.
* Provide patient feedback information in PDF format from the patient experience tool to collaborative staff when requested.
* Post requested leaflets / questionnaires / SAE to services / patients.
* Monitor national feedback websites and raise awareness of feedback with the team.
* Respond to all enquiries in a confidential, pleasant and helpful manner at all times.
* Answer the telephone, take messages and share with the identified team member.
* Work as a team member to maintain safe storage of confidential information.
* Collect completed patient feedback surveys from wards and outpatient areas (empty survey collection boxes).
* Maintain a clean workstation / area.
* To file any documents in a timely manner and in accordance to trust policy.
* Highlight data entry errors promptly and efficiently, in order to maintain the quality of data entered to improve the database.
* Take meeting notes at team meetings.
* Perform other ad hoc administrative tasks as agreed with the Patient Experience Manager.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
* Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
* youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
* the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Unlock – Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2 nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
* A good all round standard of education (including GCSE or equivalent passes in English and Maths) or equivalent work based experience.
Knowledge and Experience
* Experience of general office procedures.
* Evidence of good organisational skills.
Skills and Aptitudes
* Effective IT skills including in Microsoft office
* Ability to accurately input confidential data onto a database
* Able to maintain a high level of confidentiality at all times.
* Ability to work under pressure and meet deadlines.
* Good interpersonal skills
* Good telephone manner
* Effective written and verbal communication.
* Ability to respond to fluctuation in workload as demand dictates
* Convey professional image
* Excellent written and verbal communication skills
* Excellent team working skills.
* Effective interpersonal and communication skills
* Well organised.
* Work as part of team.
* Willingness to learn and develop.
Other Requirements
* Act in ways that support equality and value diversity (Level 1).
* Support equality and value diversity.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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