Job Title: Senior Unified Communications (UC) Engineer
Location: Stevenage, On-Site
Salary: Up to £60,000 per annum (flexible up to £70,000 for exceptional candidates)
Security Clearance: Must be SC Clearable and a Sole British National
About the Company:
Join one of the world’s leading global IT consultancies, operating in over 50 countries with a workforce exceeding 300,000 professionals. As a trusted Cisco Partner, this organisation delivers mission-critical solutions to high-profile clients, including those in the defence sector. You will be working on-site with a key defence customer, contributing to secure and robust communications infrastructure.
The Role:
As a Senior UC Engineer, you will play a pivotal role in maintaining, supporting, and enhancing the Unified Communications (UC) landscape within a secure defence environment. You will lead technical aspects of UC operations and serve as a subject matter expert for Cisco UC technologies, providing both L2 and L3 support. This role also includes mentorship of junior technicians and participation in an on-call service rota.
Key Responsibilities:
* Provide Level 2 and Level 3 support for Cisco UC technologies
* Manage upgrades, patching, and routine maintenance of the Cisco UC environment
* Offer technical leadership and mentoring to UC support technicians
* Act as a point of escalation for complex UC-related incidents
* Support and participate in an on-call rotation schedule
* Ensure security and compliance in line with defence sector standards
Essential Skills & Experience:
* Strong hands-on experience with Cisco Unified Communications Manager (CUCM)
* Proven knowledge of VOIP and SIP trunking technologies
* Expertise in Cisco Unity Connection
* Experience with Cisco WebEx and video conferencing tools
* Familiarity with troubleshooting and resolving complex UC issues in a secure environment
Benefits:
* Competitive pension scheme
* Private medical insurance and dental cover
* Life assurance
* Funded certifications and training for continued career development
* Discounted gym membership scheme
* Be part of a secure, high-performing, and collaborative team environment
Security Requirements:
Due to the nature of the work, candidates must be eligible for SC Clearance and must be sole British nationals. Unfortunately, dual nationals cannot be considered for this position.
Apply today to become a key member of a highly respected, forward-thinking organisation delivering secure communications for national defence.