Overview
Quality Compliance Officer — Permanent Position. Excellent salary/package (Holiday: 25 days + 8 Statutory Days, Pension up to 9% matched, Life Assurance: 5x Basic Salary). Growing Manufacturing Business. Onsite in Birmingham.
My client are a precision manufacturing business based in Birmingham specialising in machining and assembly of high value low volume components. The Quality Compliance Officer will be detail orientated, hands-on, can-do individual who can support various departmental requirements. The Quality Compliance Officer will be required to ensure that products have the correct certification / documentation on time to the required quality standards in accordance with the customer specification.
The Quality Compliance Officer will be required to "hit the ground running" in a fast-paced environment and is confident to collaborate with people at all levels both internally and externally.
Responsibilities
* Review of material certification - 3.1/3.2 - Mill certificates, 2.1 - Certificate of Conformity, NDT records, welding records, etc.
* Review of works orders to ensure material issued is compliant to customer requirements.
* Support the contract review process, ensuring that it is adhered to and fully reviewed prior to acknowledgements - Quote2Order.
* Compilation of material certification/documentation packages process for all customer documentation requirements as defined by the relevant customer contracts.
* Take ownership of Customer complaints relating to doc packs compiled and provide resolution to issues raised.
* Ability to prioritise workload and work on own initiative to achieve required deadlines.
* Assist in the delivery of key activities and projects as required.
* Produce and log data to supply reports and analysis of Quality Certification and Documentation as and when required.
* Demonstrate outstanding organisational skills with a high level of accuracy and attention to detail.
* Ability to work pre-emptively and always thinking ahead with multiple solutions to hand for any given scenario.
* The ability to work with little direction in a proactive and ambassadorial manner.
* Working to very tight and constantly changing deadlines with absolute discretion.
* Keep accurate and up to date data and ensuring that is maintained in relation to Quality Administration / Certification.
* Promote quality achievement and performance throughout the organisation.
* Maintain the companies Quality Administration Control processes to ensure that products are traceable and delivered with the correct certification / documentation.
* Carry out all relevant Quality Administration checks ensuring that all process documentation is stamped and or signed accordingly.
* Ensure that any discrepancies with certification or administration is highlighted, investigated and resolved prior to delivery to the customer.
* 'Buddy checks' with Final Inspection.
* Supporting visitors on site, on a day to day basis / when required.
* Supporting 3rd party doc pack reviews for release.
* Updating and maintaining HelpSpot.
* Ensuring missed bookings are monitored and updated accordingly.
* Raising and actioning DR's.
* Raising other concessions.
* Support the Quality Assurance team as required in the following area(s):
o Customer audit preparation.
o Internal reject analysis.
o Process audits
o Liaising with customers' and external auditors and ensuring the execution of the appropriate Certification and Documentation and compliance with the required specifications.
o Support the quality team in relation to the procedures for ISO 45001, 9001 and 14001.
o Ensure adherence to schedule for certification and documentation
o Ensure that standard operating procedures are adhered to, deviations from process should be highlighted and if necessary the SOP reviewed and updated to ensure the process is correct and up to date.
o Ensure continued communication and good relationships with external and internal stakeholders.
Essential Qualifications / Experience / Skills
* Basic technical knowledge of material certification is essential
* Able to review and interpret material certification to ensure compliance with standards and to customer specific requirements, e.g. (QASOR's) Quality Assurance Statement of Requirements
* Proven experience of material certification, documentation compilation and control
* Have or able/willing to obtain security clearance
* Strong administration and organisational capability, with a high level of attention to detail, prioritisation and planning skills
* Previous experience of engineering / manufacturing
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