Head of Fraud
About This Role
Our client is looking for an experienced and Customer Focused Fraud Subject Matter Expert to join their Customer Service Delivery team. You’ll be influential in shaping how fraud risk management evolves for the business alongside leading fraud customer service and case investigations. You will be focused on delivering good customer outcomes, generating deep insights into new fraud attack types and the evolution of understanding of fraud in the first line of defence. In addition you will closely partner with the Fraud Strategy team, sharing the responsibility for determining where fraud risks exist, or are growing, and ensuring the business adjusts its control environment & operational processes to combat those risks.
What You’ll Do
• Reporting to the Director of Customer Service Delivery in the UK business, you will play a key role in enabling applicants & customers to fulfil their financial requirements, whilst protecting them & the organisation from fraud loss.
• You will be a leader not only in Fraud, but across Operations, contributing to the overall success of Operations & in providing good customer outcomes.
• Partner strongly with Fraud Strategy, maintaining & enabling a strong purpose for the virtual team accountable for managing fraud risk.
• Stay abreast of fraud typology & regulatory changes in order to ensure that the business maintains a ‘Dynamic and Well C...