CK Group are recruiting for a IT Service Delivery Analyst to join a global healthcare provider to hospitals, clinics and homes in Swindon on a contract basis for 12 months initially. Salary: £15.38 - £17.43 per hour PAYE IT Service Delivery Analyst Role: Responsible for direct technical End User support, addressing hardware, software, & 1st level network issues Installs, configures, & maintains IT equipment & software to ensure operational efficiency. Works closely with stakeholders to understand their needs & translates them into technical specifications. Participates in the testing & deployment of new systems, ensuring they meet the organization's needs. Provides first-level technical support to end-users facing issues with hardware, software, or network services.Your Background: Certifications relevant to the specific IT domain are advantageous. (e.g., CompTIA; Network's) Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired. Previous direct technical support experience. Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not requiredCompany: Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives. Location: This role is based at our clients site in Swindon. Apply: For more information, or to apply for this IT Service Delivery Analyst please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only). It is essential that applicants hold entitlement to work in the UK Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check. INDKA