About the Role
Head of Hospitality Services
Location: UK Wide
Salary: Competitive
Contract Type: Permanent
Hours: Full Time
About Us
At MMCG, we’re proud to be a leading care provider with a reputation for excellence, innovation, and compassion. We believe hospitality is at the heart of a great care experience—and we’re looking for a visionary leader to take our hospitality services to the next level.
Overall Purpose
As Head of Hospitality Services, you’ll be responsible for shaping and delivering outstanding hospitality across our Group. You’ll lead the development and implementation of innovative strategies that elevate dining, housekeeping, and service standards—ensuring every resident feels valued, respected, and at home.
Scope of the Role
1. Champion a growth-mindset approach to hospitality, positioning MMCG as a market leader in care and service excellence.
2. Establish systems and operations that drive occupancy and revenue growth.
3. Collaborate with stakeholders to understand challenges, influence future initiatives, and tailor services to local needs.
4. Ensure compliance with legal and regulatory standards while delivering exceptional resident experiences.
Key Accountabilities
5. Set and evolve Group-wide hospitality, dining, and housekeeping standards.
6. Embed systems that empower teams to meet expectations and budgets.
7. Collaborate with internal stakeholders to challenge norms and drive innovation.
8. Build external partnerships to stay ahead of sector trends.
9. Lead training initiatives with our L&D team to upskill hospitality colleagues.
10. Support home managers in performance management of hospitality teams.
11. Ensure homes meet CQC and regulatory requirements.
12. Lead and develop a team of Executive Chefs and Hospitality Service Managers.
Knowledge & Experience
13. Proven leadership in hospitality across diverse industries.
14. Strategic planning and budget management expertise.
15. Track record of driving operational excellence and change.
16. Deep knowledge of hospitality practices and coaching ability.
17. Strong IT skills, including Microsoft Office.
18. Experience delivering consistency across multi-site operations
Capabilities
19. A positive disruptor with bold ideas and decision-making confidence.
20. Skilled relationship builder and influencer across all levels.
21. Authentic leader who inspires and develops others.
22. Strong communicator with presence and diplomacy.
23. Commercially astute with sharp analytical skills.
24. Purpose-driven and opportunity-focused.
What We Offer
Alongside a competitive salary, we’re proud to offer industry-leading benefits, including:
25. Private medical cover (Bupa)*
26. 4x salary life assurance*
27. Royal London pension scheme
28. Car lease options via salary sacrifice**
29. Discounts across retailers, leisure, and hospitality
30. 25 days holiday + bank holidays
31. Holiday Flex scheme**
32. Simply Health cashback and virtual GP access*
33. Enhanced family leave and £200 new child payment
34. Flexible working patterns
35. Cycle to work scheme**
36. Service recognition
37. Training and development support
38. Employee Assistance Programme
39. Wellbeing and gym discounts
40. Blue Light Card eligibility
41. Subsidised BHSF Sick Pay Cover
42. Free Company Shop membership
43. Free Will Service
44. Concerts for Carers access
45. Leeds Credit Union savings and loans
46. Taste Card & Tickets for Good
47. Tax Refund Company support
*Benefits available after 12-week probation. **Subject to salary deduction and National Living Wage compliance.