The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations.
Please note this is a 12 month fixed term contract
Responsibilities:
1. Provide swift and professional deskside IT support for both Windows and MAC
2. Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
3. Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
4. Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk
5. Collaborate with other support groups across global locations to help troubleshoot client issues
6. Utilize BLK tools for building, monitoring and troubleshooting client devices
7. Participate in Disaster recovery testing exercises
8. Upholding procedures for logging, reporting, and statistically monitoring desktop operations
9. Wri...