Wytech is a dynamic and growing IT solutions and service provider serving the Small Business sector. A fantastic opportunity to join a small but established team. Working predominately from the office, your main duties will be to provide 1st and 2nd line support for IT queries. Some s ite visits are necessary, so a car a nd willingness to travel is needed. You will be professional, initiative-taking and have an aptitude for IT. You must possess excellent written, verbal communication and organisational skills. Salary is dependent on experience, a minimum of 24 months experience in a similar role is required. Responsibilities and Duties Desktop, server, application and cloud support in a predominantly Microsoft environment. Responding to client emails and support calls and updating them on issue status. Advanced diagnosis on PCs, peripherals and applications. Administrative tasks within department, such as reporting and documentation. To ensure that commitments to customers are delivered. To always demonstrate professional behaviour to customers & colleagues. Required Technical Skills and Experience Strong understanding of IT infrastructure, including servers, storage and operating systems Knowledge of networking concepts, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs. Network design, configuration and troubleshooting. Experience with Wi - Fi technologies, including deployment, configuration, and troubleshooting. Knowledge of perimeter security, including firewalls, NAT, VPNs, and traffic filtering. Office 365 administration, including Intune, Azure and Entra. Microsoft products, including Office, Power Apps, SharePoint and Teams. Patch management using Remote Monitoring & Management (RMM) tools. Endpoint investigation and remediation. Understanding of cybersecurity principles Preferred Technical Skills and Experience T hreat dete c tion and remediation using EDR tools. V ulnerability and penetration testing, Cyber Essentials auditing. Hosted Telephony. Virtualisation technologies, including Hyper - V and VMware Apple and Linux e nvironments. Any further certifications in IT an advantage but not essential. Applications should include a C.V. and a short paragraph outlining y ou r interest in this pos ition and what you will bring to the role .