About The Role We are seeking a motivated and detail-oriented Retail Trading Assistant to support the effective operation of our charity’s retail trading activities. This role plays a key part in maximising income through membership sign-ups, on-site admissions, and shop sales, helping to ensure funds are generated responsibly to support our charitable mission. You will provide hands-on operational, administrative, and analytical support to the trading team, contributing to positive visitor experiences, strong retail performance, and the sustainable growth of income across our sites. Key Responsibilities Welcome visitors and provide a friendly, helpful experience Support membership sign-ups and renewals, explaining benefits clearly to visitors Process on-site admissions accurately and efficiently Assist with shop sales, including serving customers and promoting items Handle cash and card payments responsibly, following charity procedures Keep retail and admissions areas tidy, well-stocked, and welcoming Support volunteers and work positively as part of the site team Answer visitor questions and share information about the charity’s work Follow health and safety, safeguarding, and operational policies Support the team with day-to-day tasks as needed This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays. About You Experience: Experience in customer service or retail is desirable but not essential Experience handling cash, card payments, or point-of-sale systems is a plus Experience working in a team, including with volunteers, is advantageous Skills: Friendly, approachable, and customer-focused attitude Good communication skills, both with visitors and colleagues Basic numeracy and confidence handling money Organised and able to follow procedures accurately Ability to multitask and work efficiently in a busy environment Attention to detail and reliability Enthusiasm for supporting the charity’s mission and values If this sounds like you we would love to hear from you. About Us We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar. Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you’ll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme WWT is an equal opportunities employer and all applications will be considered solely on merit.