5 days ago Be among the first 25 applicants
YOUR ROLE
In this role, you will work as part of the Exception Management team, following defined processes and prioritising tasks in line with service level agreements. You'll monitor systems to identify, classify, and resolve exceptions, escalating complex issues when needed. Collaboration with cross-functional teams and root cause analysis will be key to driving preventative actions and continuous improvement. You'll report to the Imports, ETSF & Arrivals Lead, maintaining accurate records and supporting smooth, compliant operations.
About
Req128488
Join our team!
YOUR ROLE
In this role, you will work as part of the Exception Management team, following defined processes and prioritising tasks in line with service level agreements. You'll monitor systems to identify, classify, and resolve exceptions, escalating complex issues when needed. Collaboration with cross-functional teams and root cause analysis will be key to driving preventative actions and continuous improvement. You'll report to the Imports, ETSF & Arrivals Lead, maintaining accurate records and supporting smooth, compliant operations.
Your Skills And Experiences
* Knowledge of Imports, ETSF, Arrivals, and various customs procedures, including amendments.
* Strong focus on customs compliance, root cause analysis, and corrective actions.
* Able to resolve escalations and handle complex issues quickly.
* Experience with Lean and driving continuous improvement.
* Skilled in reporting and using data for analysis and decisions.
* Excellent communication and stakeholder management.
* Strong attention to detail, problem-solving, and prioritisation.
* Flexible, accountable, and committed to customer service.
GOOD REASON TO JOIN
GOOD REASON TO JOIN
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
* 26 days holidays plus bank holidays
* 2 volunteering days per year
* 3 x Life Assurance Option if you join the KN Route2 pension scheme
* A tailored personal development and training programme.
* Trusted and empowered to deliver and be your best.
* We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
* Enhanced Maternity/Paternity Leave
* Childcare Vouchers
* Cycle to work scheme
* Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
* Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
TITL1_UKTJ
Nice-to-have skills
* Data Analysis
* Stakeholder Management
* Customer Service
* Derby, England
Work experience
* Administrative
Languages
* English
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Technology, Information and Internet
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