We are seeking an experienced Data Analytics & Operations Specialist to support a fast-paced data operations environment. This role combines hands-on operational support with process documentation and improvement, helping ensure smooth daily performance while identifying opportunities to enhance efficiency, quality, and risk management.
Key Responsibilities
Operational Support
* Support product onboarding, client setup, and program changes across test and production environments
* Maintain and update static data for customer and program configurations
* Support reporting processes, including data feeds and delivery schedules
* Perform data quality checks and ensure accuracy across systems
* Investigate and resolve data-related issues with internal teams and stakeholders
* Manage incidents and change requests using tools such as Jira or similar
* Monitor ETL processes to ensure timely and accurate data processing
* Support production changes, including data fixes and issue resolution
Process Improvement
* Document end-to-end processes and workflows
* Identify risks, control gaps, and inefficiencies
* Recommend practical improvements, including automation and standardisation
* Help improve scalability, quality, and operational resilience
* Clear documentation of data operations processes
* Identification of automation opportunities
* Risk and control documentation with defined ownership
* A prioritised list of improvement recommendations
Skills & Experience
* Strong experience with SQL, databases, and ETL processes
* Experience with reporting tools such as Power BI, Databricks, OBIEE, or similar
* Background in data validation, quality control, and data cleansing
* Ability to work in a fast-paced environment with high attention to detail
* Strong communication and stakeholder management skills
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