Retail Manager - WHSmith (Roadchef), Annandale Motorway Services
Location: A74(M), near Lockerbie
Lynne and her team at Roadchef is seeking an experienced Retail Manager to lead the WHSmith store at Annandale Motorway Services. This role is responsible for ensuring exceptional customer service, efficient day-to-day operations, and strong sales performance, while maintaining a positive and fun working environment. You will also oversee the Gaming area.
What We Offer -
Up to 70% employee discount
Contributory pension after 3 months
Heavily discounted meals on duty
Employee assistance programme
Free parking
Friends & Family discount scheme
Career development and training opportunities
Key Responsibilities -
Recruit, train, and develop the store team
Deliver outstanding customer service
Manage stock control, scheduling, and compliance
Drive sales, profitability, and performance
Monitor budgets, KPIs, and financial reporting
About You -
Minimum 2 years' retail management experience, ideally in a similar environment
Strong leadership and people development skills
Customer-focused approach
Confident managing operations and financial reporting
Excellent communication and organisational abilities
Flexible to work weekends and public holidays
About Roadchef
Roadchef is the UK's third-largest Motorway Service Area operator, partnering with leading retail and hospitality brands. We are proud to hold Platinum Investors in People accreditation, a 3 Star rating for 2025, and to be recognised as one of the Top 5 Largest Companies to Work For 2024 and Top 5 in Leisure & Hospitality 2024 .
We are committed to an inclusive workplace where all colleagues can thrive.