Who You Are You are a dedicated and empathetic individual committed to providing quality services to vulnerable and elderly customers. You thrive in emergency and sensitive situations, demonstrating confidence and initiative. With a caring attitude, you focus on achieving the best results for customers, showcasing a positive attitude towards challenges and adaptability to change. Ideally, you are also multilingual, with proficiency in Welsh or community languages being an advantage. What the Job Involves As a Mobile Responder, you will provide efficient, reliable, and friendly responses to emergency alarm calls for Telecare Cardiff users. Your responsibilities include responding to emergency and priority calls, offering practical help and support, and liaising with control centers and emergency services when necessary. You will conduct home visits for alarm calls and routine checks, manage alarm programming and installation, and ensure the upkeep of records and equipment. You will also attend training sessions and cover for Control Centre operators or Housing Scheme managers as needed. Skills Clear and concise communication Customer-focused problem-solving Ability to work under pressure Team collaboration Proficiency in using technology and IT systems Commitment to health and safety Responsive adaptability to change