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Direct message the job poster from St Helens Council
Location: The Millennium Centre, St Helens
Employment type: Fixed Term - 2 years
Making a Difference
St Helens Council are looking for an experienced and enthusiastic Housing Solutions Officer to join this busy service.
You will be the first point of contact for clients experiencing accommodation issues and you will be responsible for assessing their needs and deciding on the most appropriate course of action, including assisting people into temporary and permanent accommodation.
We are looking for an excellent communicator who has the ability to deal sensitively with customers and the ability to signpost correctly within the team.
This post is Fixed Term for two years.
Purpose of the Role
To deliver the Council’s Housing Solutions service applying a customer focused, proactive, problem-solving approach to overcoming housing difficulties in order to prevent homelessness, including effective homelessness case management where this becomes necessary. To provide information, advice and assistance covering all available housing options whilst supporting the sustainment of existing accommodation or accessing alternative accommodation where required.
Key Skills to Have
* Working knowledge of housing / homelessness legislation and associated procedures.
* Ability to work effectively with partner agencies to achieve outcomes.
* Strong IT skills and good record keeping skills.
* Minimum of two years’ experience in delivering housing advice / options to customers.
* Experience of caseload management.
* Educated to at least NVQ Level 3 or equivalent.
Benefits That Make a Real Difference to Our Employees…
Take a look at what's employee benefits are on offer via the link below, find out more about what it is like to work at St Helens and see what real employees have to say.
St Helens Borough Council | Jobs | Search here for your perfect career - Employee Benefits
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