Job Description
We are seeking a motivated and results-driven Junior Client Services Executive/Internal Sales Admin professional to join our team in Rainham, United Kingdom. In this role you will be the main focal point for existing and new clients, from the first stage of identifying new & additional opportunities to sell our propositions to the client directly or via our business development managers. To onboarding those new customers with internal quality & billing teams to set up quotations/purchase orders, following up with the clients & internal staff to ensure the clients are kept informed, all compliance & sales admin is kept up to date.
Responsibilities
* Answer incoming calls in a prompt, professional and polite manner, assessing any opportunities presented and ensuring the required work is distributed and recorded on the company CRM software.
* Ensure contracted services are provided in compliance with contract requirements.
* Source completed job information / job packs from responding service centres/depots and subcontractors.
* Update CRM database daily an ensure the CS teams job are not lapsed and dates in the future, along with right activities logged.
* Weekly reporting against open opportunities in CS team and submit report to depot managers to update.
* Provide cover during the absence of any other team member within the Client Services Team.
* Client portal management and updating accordingly.
* Manage New website leads and new business enquiries
* Manage new business credit account form to ensure clients have completed the forms correct, forward to credit group to action
* Attend staff meetings and training as required.
* Any other tasks assigned by supervision for which the postholder is qualified and experienced to undertake.
* Run a weekly report of all spill response jobs logged from the week prior and send paperwork to customers.
* Chase clients for purchase ordered.
* Conduct follow ups to obtain NPS scores on spill response jobs for CS team
Qualifications
* Excellent IT skills using all Microsoft applications including Excel, PowerPoint, Publisher and Word.
* Sales skills
* Commercially aware
* Experience of aftersales and upselling products and/or services
* Ability to navigate databases including bespoke software.
* Professional written and verbal communication skills.
* Ability to clearly communicate information in a written format
* Ability to use initiative essential proactive approach
* Clean UK driving licence
Additional Information
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.