Property Management team pro-actively manages the delivery of best-in-class property and workplace operations, enhancing staff workplace satisfaction. We hold responsibility and accountability for all property management-related soft service delivery, issue resolution, etc., within the sub-region.
As the UK Property Management Head – Global Real Estate – Vice President, you will be responsible for managing property management vendor partners within SLAs and KPIs, and overseeing overall program objectives within the UK sub-region.
Job responsibilities
* Manage property management vendor partners within agreed objectives, service level agreements (SLAs), and key performance indicators (KPIs), ensuring vendor performance aligns with expectations.
* Oversee day-to-day programs supporting the sustainability agenda, including waste recycling and utility consumption monitoring and control.
* Coordinate with the engineering team to ensure effective hand-over processes of new facilities from Design & Construction (D&C) to the property management and engineering teams.
* Develop and maintain strong internal client relationships with key stakeholders, including Technology, Security, Resiliency, Risk and Compliance, and various lines of business.
* Support the Fire Life Safety (FLS) and Environmental Health and Safety (EHS) agendas within the sub-region by working closely with program leads.
* Structure and leverage the property management platform to execute Moves, Adds, and Changes (MAC) and churn jobs in the sub-region in a cost-effective and timely manner.
* Champion and manage the repairs and maintenance of facilities in partnership with engineering teams.
* Support the development of the property and workplace experience management budget and manage expenses within budget.
* Manage oversight of processes and procedures to ensure alignment and compliance with JPMC and regulatory policies.
* Coordinate closely with D&C PMO to deliver timely and cost-effective services to clients.
* Collaborate with the Sourcing team to maintain strategic vendor partnerships, ensuring alignment with objectives, SLAs, and KPIs.
Required qualifications, skills, and capabilities
* Extensive management and leadership experience in corporate real estate, property management services, and the flex office market.
* Strong communication, collaboration, and team management skills.
* Passion for delivering excellent workplace experience.
* Flexibility and commitment to off-hours issue resolution.
* Capable planning and programming skills.
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