Contract Support – Oxford- Up to £30,000 per annum
Are you an experienced Contract Support professional looking for your next challenge within Facilities Management?
If so, this could be the ideal opportunity for you.
We are recruiting for an experienced Contract Support to join a well-established Facilities Management company based in Oxford. The role supports one of the company’s flagship contracts, delivering a consistently high standard of service within a fast-paced FM environment.
The Role The successful candidate will have a proven background in Facilities Management and Contract Support. You will play a key role in the day-to-day operation of the contract, working closely with the Helpdesk Manager and wider FM team. Responsibilities will include helpdesk coordination, contract administration, financial support, and stakeholder communication.
Hours/details:
Monday to Friday
8:00am – 5:00pm
Permanent position
Salary up to £30,000 per annum
Full Time Office Based
Important – Must have previous experience working in the role above or a similar role
Responsibilities & Duties:
Act as a first point of contact for Facilities Management enquiries via phone and email, ensuring a professional and responsive service.
Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are accurately logged, tracked, and closed.
Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.
Open, update and close jobs on CAFM systems, maintaining high levels of data accuracy and compliance.
Review incoming jobs throughout the working day and allocate accordingly to ensure efficient workflow management.
Raise, process, and track purchase orders, ensuring adherence to financial and contractual controls.
Process and reconcile supplier invoices, matching against purchase orders and completed works, and resolving any discrepancies.
Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals and financial closures to support accurate cost reporting.
Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.
Support contract financial administration, including cost tracking, accruals and month-end reporting processes.
Raise corrective maintenance tasks following PPM completion to ensure continuity of service delivery.
Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.
Support Office and Contract Managers in the administration and delivery of contractual objectives.
Respond to internal and external queries in a timely and professional manner.
Organise and manage workload effectively to ensure all operational and financial tasks are completed within required timescales.
Manage Po's, Invoicing, Billing and all Financial Reporting and coordinate Planned and Reactive ActivitiesRequirements:
Proven experience in a Contract Support role
Previous experience within Facilities Management
Strong general administration skills
Experience using CAFM systems
If interested, please send your CV across to Claire at CBW Staffing Solutions