London, United Kingdom | Posted on 19/02/2025
We are seeking a highly motivated and experienced Account Manager to join our thriving, customer-focused ManagedService Provider (MSP) company. If you have a passion for life cycle management, a knack for cultivating new leads, and a dedication to providing exceptional customer service, we want to hear from you!
About Us
Sysgroup is dedicated to providing top‑notch IT solutions and services to a diverse range of clients. With a commitment to excellence, we offer managed services, cloud solutions, cybersecurity, and more. Sysgroup accreditations include AWS Advanced Partner, CyberArk Advanced Partner, and Zscaler Authorized Partner to name a few and showcase our commitment to providing outstanding services to our clients. Our team is composed of industry experts who are passionate about delivering exceptional service while driving innovation. We pride ourselves on our collaborative work environment and our ability to adapt and respond to the ever‑changing tech landscape.
Role Overview
As an Account Manager, you will play a crucial role in driving our company’s growth and success. You will be responsible for managing and nurturing relationships with our existing clients, ensuring their needs are met and exceeded throughout the life cycle of the partnership. Additionally, you will proactively identify and pursue new business opportunities, leveraging your expertise in new lead mentality to grow our client base. Your dedication to providing exceptional customer service and your ability to deliver tailored solutions will make you a trusted advisor to our clients.
Key Responsibilities
* Account Management: Manage and nurture relationships with existing clients, ensuring their needs are met and exceeded throughout the life cycle of the partnership.
* Lead Generation: Proactively identify and pursue new business opportunities, leveraging your expertise in new lead mentality to grow our client base.
* Customer Focus: Act as a trusted advisor to our clients, understanding their unique needs and delivering tailored solutions that drive success.
* Sales Strategy: Develop and implement effective sales strategies to achieve targets and maximize revenue.
* Collaboration: Work closely with cross‑functional teams, including marketing, technical support, and project management, to ensure seamless service delivery.
* Reporting: Monitor and analyze sales performance, providing regular updates and insights to the management team.
Qualifications
* Experience: Minimum of 3‑5 years of experience in sales account management, preferably within the MSP industry.
* Life Cycle Management: Proven track record in managing client relationships throughout the entire lifecycle, from onboarding to renewal.
* Lead Generation: Demonstrated ability to identify, pursue, and close new business opportunities.
* Customer Service: Exceptional interpersonal and communication skills, with a strong commitment to customer satisfaction.
* Sales Acumen: Solid understanding of sales principles and techniques, with a results‑driven approach.
* Team Player: Collaborative mindset with the ability to work effectively in a team environment.
* Tech‑Savvy: Familiarity with CRM software and other sales tools.
Why Join Us?
Joining Sysgroup means becoming part of a dynamic and innovative team that is dedicated to excellence. We offer a supportive and collaborative work environment, where your ideas and contributions are valued. Here are some of the benefits of working with us:
Competitive Compensation
We offer a competitive salary package, including performance‑based incentives, to reward your hard work and achievements.
* Private Healthcare
* Life insurance
* Pension
We believe in investing in our employees’ professional development. You will have your own individual development learning path with access to various training material and ongoing career advancement opportunities.
Work‑Life Balance
We understand the importance of work‑lifebalance. Our flexible work arrangements and supportive policies ensure that you can maintain a healthy balance between your personal and professional life.
Company Values
Our values are at the core of everything we do. We are committed to integrity, excellence, and customer satisfaction. By joining us, you will be part of a team that values and respects every member.
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