We’re looking for a friendly, enthusiastic Front of House Assistants to help deliver a warm welcome and excellent visitor experience at Killhope, a unique rural industrial heritage site. WHAT IS INVOLVED? Working both indoors and outdoors across the museum’s striking landscape, you’ll greet visitors, support basic catering and retail services, help set up rooms and activities, process bookings and sales, and keep public spaces clean, tidy and inviting. You will play an active role in creating a safe and enjoyable visit for everyone, assisting with customer enquiries, guiding visitors around the site, helping maintain high standards of presentation, and contributing to the smooth daily running of events and activities. This is an ideal role for someone who enjoys working with people, thrives in a varied hands-on environment, and wants to be part of a friendly team bringing this extraordinary heritage venue to life. Front of House Assistant roles are all on a 2 week rota for 30 weeks of the year, this includes when we are open to the public and time for set up/close down pre and post season. We encourage you to contact Maria McArdle via email at Maria.McArdle@durham.gov.uk to arrange an informal discussion about the role. WHAT WILL I NEED? You will hold a Level 2 Food Hygiene Certificate or willingness to work towards Please refer to the attached Person Specification for the full criteria. INTERVIEWS It is expected interviews will be held week commencing 6th April 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website to understand our position on using AI to support your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161