Clifton Rise Family Practice looking for an enthusiastic, highly motivated Part time Temporary Medical Receptionist to help with the day to day running of our GP practices in the centre of New Cross. The Receptionist will be joining our small friendly team to provide and maintain high standards of patients care as well as management and administrative tasks.
Must be prepared to work flexible hours
Good interpersonal skills, excellent IT skills, good telephone manner, communication skills, EMIS Web and Docman Management Trained, previous experience is desirable but not essential.
Main duties of the job
Duties and Responsibilities
To have a thorough knowledge of all Practice procedures.
Reception Duties
Document Management
Other Tasks
About us
Clifton Rise Family Practice serves a vibrant community of approximately 4500+ registered patients. Our friendly team is committed to excellence in patient care and professional development. We boast an established multi-disciplinary practice team, which includes a GP Partner, Salaried GPs, Practice Nurse, Physician Associate, First Contact Physiotherapist, Mental Health Worker, Social Prescriber, Health and Well-being Coach, and Care Co-ordinator.
Job responsibilities
Duties and Responsibilities
The work involves dealing with telephone and face to face queries. Use of IT is a part of the role.
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Filing post in medical records
Fax and photocopy as requested
Ensure courier takes all documentation and samples at the appropriate time
Open and distribute incoming mail
Docman workflow management
Reception
Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
Appointments
Process appointment requests for today future appointments from patients by telephone and in person.
Enter requests for home visits into the spreadsheet, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
Assist the evening surgery by checking the prescriptions before they are given to the patient
Open up premises at the start of the day when first to arrive and make all the necessary preparations to receive patients
Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
When last to leave at the end of the day, ensure that the surgery is totally secured, internal lights are off, all electrical equipment has been turned off.
The contract is temporary, lasting up to six months, with the possibility of extension.
Only short listed candidates will be contacted
Experience
* Experience in customer service
* Experience of working in a GP practice
* and in EMIS Web
Qualifications
* GCSE
* Qualified to NVQ level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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