Job Overview Are you an enthusiastic and motivated individual looking for a rewarding role in a fast-paced healthcare environment? The Radiology Department at Wrexham Maelor Hospital is seeking a Radiographic Assistant / Receptionist to join our dedicated X-Ray team. This is a reception-based role where you will play a key part in delivering excellent patient care and ensuring the smooth operation of our department. Your responsibilities will include general administrative tasks and providing frontline support at the main reception desk—greeting patients, answering queries, and assisting the radiography team. We are looking for someone who is: A team player with strong interpersonal skills Confident working independently and using their initiative Highly organised with a keen eye for detail This part-time position is primarily daytime-based, but will include regular evening and weekend shifts as part of the rota. Why Join Us? Work in a department that has recently undergone major remodelling to enhance both patient and staff experiences Be part of a supportive and forward-thinking team in a constantly evolving environment Gain valuable experience in the healthcare sector If you're ready to take on this exciting opportunity, we’d love to hear from you! Please note: The ability to speak Welsh is essential for this role. Main duties of the job Welcoming Patients: Greet and receive patients upon arrival, verifying identification in line with legal requirements. Ensure they feel comfortable and informed about their visit, providing clear explanations of what to expect during their time in the department. Confidentiality & Compliance: Adhere to the Data Protection Act, Access to Health Records Act, and all relevant legislation regarding the handling of confidential patient information, maintaining the highest standards of privacy and professionalism. Communication & Coordination: Handle telephone enquiries from patients, carers, guardians, clinicians, and healthcare staff, ensuring that all queries are managed effectively. Take accurate messages for radiology staff and relay information promptly. Contact patients as needed to arrange and confirm radiology appointments. Supporting an Inclusive Environment: Uphold the principles of equality, diversity, and inclusion in line with BCUHB policy, ensuring all patients and colleagues are treated with respect and dignity. Flexible Service Commitment: Depending on the core hours of the role, contribute to the out-of-hours service, including evenings, weekends, and Bank Holidays, as required. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria Meets all essential criteria as per attached job description/person specification Desirable criteria Meets all desirable criteria as per attached job description/person specification Experience Skills Essential Criteria Meets all essential criteria as per attached job description/person specification Desirable criteria Meets all desirable criteria as per attached job description/person specification