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* Manage all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner
* Maintain a clear and complete record of each assistance case and follow through on all assistance cases to completion.
* Ensure that any service failures or potential problems are escalated to the Deputy Manager or Business Manager.
* Advise members and answer queries regarding claims relating to any Club overseas holiday policies.
Key Tasks/Accountabilities
* Manage all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner
* Maintain a clear and complete record of each assistance case and follow through on all assistance cases to completion.
* Ensure that any service failures or potential problems are escalated to the Deputy Manager or Business Manager.
* Advise members and answer queries regarding claims relating to any Club overseas holiday policies.
Essential Skills & Experience Required
* Good standard of education – including English Language GCSE or equivalent
* High level of organisation required
* To work well as part of a team
* To be able to manage multiple assistance cases and prioritise effectively
* To be able to remain calm and focussed under pressure
* To be driven by providing the highest level of member care and service
* Excellent verbal and written communication skills
* A good knowledge of French, Spanish, German or Italian.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Travel Arrangements
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