Job Description
We’re looking for a Technical Systems Manager to help shape and develop the core systems that underpin our Pension Risk Transfer (PRT) and Institutional Retirement business. This is an exciting opportunity to contribute to meaningful technology and process improvements that enhance customer experience, strengthen operational efficiency, and support our digital workplace strategy.
What you’ll be doing
* Leading the delivery of accurate, compliant and timely improvements to the ALPS Administration System using Agile methodologies
* Collaborating with product owners, business experts and senior stakeholders to gather requirements and shape robust technical solutions
* Delivering enhancements and continuous improvements to core technical systems through effective analysis, specification writing and testing
* Driving continuous improvement using LEAN and Agile approaches while maintaining quality, control and strong customer outcomes
* Ensuring requirement traceability and supporting the full test lifecycle including UAT, BAT and PAT
* Providing specialist PRT systems expertise to administration and loading teams, including supporting migration and new scheme activity
* Reviewing system and process changes to assess their impact on customer journeys and service delivery
* Championing customer‑focused outcomes by ensuring all system changes are clear, fair and beneficial
Who we’re looking for
* Experience delivering technology and process change within financial services or a similar environment
* Strong knowledge of ALPS (or similar admin platforms), business analysis and testing practices
* Understanding of LEAN and Agile methodologies and how they support modern digital operating models
* Experience managing risk, identifying issues and contributing to effective resolutions
* Good knowledge of Defined Benefit pensions and familiarity with the wider financial services sector
* Highly collaborative approach with the ability to build strong relationships across teams and functions
* Ability to prioritise workload, adapt to changing priorities and contribute to team performance
* A proactive mindset with a focus on continuous improvement and delivering great customer outcomes
Benefits
* The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
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