The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
The opportunity
As NHS Resolution continues to grow, we are recruiting for Claims Managers - Non Clinical with experience and technical knowledge in a clinical negligence or non-clinical setting to join us and support our main aim by proactively managing claims from commencement to conclusion on behalf of Members and Beneficiaries of the indemnity schemes that we are responsible for as an NHS arm’s length body.
What you’ll be doing
You will be responsible for investigating, reserving, negotiating and settling a range of non-clinical liability and property claims, including all types of Employers’, Public, Product, Directors’ and Officers’ liability, Data Protection and Professional Indemnity claims, from reporting to conclusion, within agreed authority levels, in accordance with the NHS Resolution’s policies/ procedures and utilising the Ministry of Justice (MOJ) portal as required. You will also be required to oversee litigation conducted on behalf of NHS Resolution by panel law firms and first party property claims and any associated recoveries.
You will contribute to successfully managing claims on behalf of NHS Trusts, NHS England and associated NHS Bodies. Claims Managers - Non Clinical are responsible for their own portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.
What we’re looking for
To be considered for this opportunity you must have technical knowledge and experience of claims management in clinical negligence or non-clinical setting. As well as demonstrating the following:
* Understanding of current law and statutes relevant to Personal Injury, Clinical Negligence and/or Property Litigation
* Experience of working in any of the above areas
* Experience of litigation in any of the above areas would be an advantage
* Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area)
* Evidence and ability of managing a large caseload within strict time limits and conflicting priorities
* Ability to work as a team member and collaboratively with other teams
* Exceptional customer focus and awareness
* Excellent verbal and written communication skills
* Ability to focus on continuous service improvement and innovation
What we offer in return
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and innovative work environment
* Work in a progressive environment towards data-driven strategies
* A commitment to diversity, equality, and inclusion
* Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
* Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
* 24 hours employee assistance programme from Health Assured (EAP)
* Eye care vouchers for Specsavers
* Health service discounts
* Blue Light card, a discount service for the emergency services and the NHS
* Cycle to work scheme
* Season ticket loan scheme
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
About us
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. Please see our careers site for further details about us.
Additional information
To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 7 September 2025
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.