We’re looking for people with surveying, repairs and maintenance, and contractor management skills/experience to join the team. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!
About the role
An exciting opportunity to support the delivery of response repairs and maintenance. In this role, you will work closely and flexibly with other staff in ensuring professional, cost effective, customer focused services that deliver high quality outcomes. The purpose of this role is to deliver a high-quality maintenance service to customers, through the provision of professional technical advice, as well as project and contractor management.
The duties of this role are to:
1. Participate in contract meetings and contract briefings
2. Manage a range of contractors, ensuring they deliver in accordance with their contract and KPI's.
3. Manage external relationships with key stakeholders, such as Local Authorities and suppliers, that builds trust and confidence in the Homes and Investment Team.
4. Provide regular and professional communication and liaison with customers and key stakeholders in relation to works instructed and managed by the service
5. To assist in the delivery of specialist work programmes, ensuring works are to standard, contractor performance is in line with KPI's and value-for-money is achieved.
6. Take full responsibility and manage all assigned cases from start-to-finish in a professional and efficient manner whilst ensuring that appropriate stakeholders and appropriate databases are updated regularly
7. Ensure budget responsibilities are met, feeding into forecasting and efficiency plans as required
8. Prepare and present reports for managers
About you
To be successful, you’ll be/have:
9. Extensive experience of surveying in a response repairs and maintenance setting
10. Minimum Level surveying qualification, HNC/HND. Or equivalent experience and a willingness to complete a HNC as part of your employment with us after successful Settling-In Period ( months). Membership of a relevant professional body is desirable RICS, CIOB etc
11. Successful record of managing an extensive, complex and varying caseload, with projects from inception to completion
12. Demonstrable experience and skills managing customer relationships to ensure a high level of customer care and satisfaction
To find out more about the role and requirements, please view the .
Our offer to you
Salary: £,
Working Hours: hours per week
Contract Type: Permanent
Base: Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least days per week.
Your base will be: West - New County Hall, Truro, TR AY.
Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas, across to the stunning coastlines of Perranporth and St
13. A challenge like no other – Cornwall is unique and so are we!
14. A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, days annual leave plus bank hols (rising to days plus BHs after years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
15. A senior management team who will listen and support you, and encourage your ideas and creative thinking
16. Investment and support in your continuous learning and development
17. Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
18. And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.