Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology diagnostics department to join our friendly, supportive team.
Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.
We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will include booking diagnostic test appointments, dealing with patient enquiries over the telephone, preparing clinic lists and administrative tasks where accuracy is essential.
Your role will be to deliver comprehensive administrative support to the Cardiology diagnostic team, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.
Main duties of the job
You will need the ability to prioritise your own workload, using own judgement to action and escalate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.
Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.
You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process ICE referrals internally, printing and filing in a timely manner and support any other administrative task within the diagnostics team.
Working for our organisation
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Detailed job description and main responsibilities
For further details, please refer to the attached job description/personal specfication.
We look forward to receiving your application.
Person specification
Qualifications
Essential criteria
* GCSE or equivalent in English and Maths
Desirable criteria
* ECDL, Outlook, MS Excel, PowerPoint, Access
Experience
Essential criteria
* At least 2 years administrative experience
* Good Knowledge of Microsoft word and Excel
Desirable criteria
* Experience of working in a public sector/NHS
* Knowledge of Medical Terminology
* Experience of hospital systems namely Medway; CED; ICE
Skills and Knowledge
Essential criteria
* Good Communication Skills written
Desirable criteria
* Digital dictation and/or voice recognition
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.
Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* Cardiology Patient Pathway Assistant (PDF, 664.5KB)
* Privacy Document (PDF, 441.0KB)
* Privacy Policy (PDF, 441.0KB)
* AFC Pay Poster 24/25 (PDF, 39.2KB)
* Behaviours Framework (JPG, 298.0KB)
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