The role is varied, a few of the duties are listed but this is not exhaustive: Opening up/locking-up of Practice premises and maintaining security. Using the Practice's clinical computer system to manage the appointment system, process prescriptions and provide routine test results. Working on the Reception desks: booking patient appointments and checking them in for appointments, processing prescriptions, providing routine test results, providing information and handling a wide variety of enquiries. Working on the Appointments / Results telephone line: booking, cancelling and changing appointments, providing routine test results, directing calls to the appropriate person and handling a wide variety of enquiries.
Working in the Prescriptions department: processing hand delivered and electronic requests for prescriptions, resolving telephone prescription queries, liaising with chemists and handling a wide variety of enquiries. Taking comprehensive messages and passing them on to the appropriate person. Conducting data processing / entry. Ensuring accurate information is entered into patients notes.
Reading and responding to prescription e-mails. Attending regular practice meetings. Processing and distributing incoming (and outgoing) mail Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Coding entries on Practices clinical computer system. Filing of patient paper notes.
Providing support to Senior Administrators with a wide variety of tasks such as Registrations and Recall Systems. Any other duties as and when deemed necessary by the Practice Management team