Role: Operations Administrator Location: South Kirkby, WF9 3FD Salary: £27,000 Hours a week: 40 hours per a week Days of work: Monday to Friday Contract type: Permanent At Restore Datashred, we provide secure, compliant, and sustainable data destruction services to thousands of organisations across the UK. As part of the Restore Group, we pride ourselves on delivering exceptional service, operational efficiency, and reliability. Joining our South Kirkby depot means becoming part of a supportive team where every role contributes to keeping our customers’ confidential information safe and our operations running smoothly. About the role: We’re looking for an organised and proactive Operations Administrator to support the daily running of depot operations. Acting as a central point of contact, you’ll coordinate customer services, driver activity, route planning, and operational administration. This is a fast‑paced role where strong communication, accuracy, and problem‑solving are essential. Key Responsibilities: - Coordinate daily depot operations, routes, and service activity - Manage customer enquiries, requests, and issues professionally and promptly - Plan and optimise daily driver routes with depot management - Allocate workloads to drivers and maintain clear communication throughout the day - Support drivers in real time, helping resolve issues and ensuring work is completed - Process operational data including purchase orders, contracts, route updates, and amendments - Identify and correct discrepancies in paperwork, service delivery, or system data - Assist with daily driver debriefs and maintain accurate records - Produce and manage operational and compliance documentation - Support fleet admin including defect reports, tachographs, and fuel receipts - Handle depot administrative tasks such as parking fines, system clear‑downs, and record keeping - Work with management on improving route efficiency, customer satisfaction, and operational performance - Respond to ad‑hoc operational challenges using initiative and problem‑solving skills About You: - Strong written and verbal communication skills - Excellent telephone manner - Customer‑focused with strong organisational skills - Confident using standard software packages and willing to learn new systems - Able to prioritise workload and work under pressure - Discreet, reliable, and detail‑focused - Experience in a fast‑paced, customer‑focused environment - A proactive problem‑solver who works well independently Some of our benefits include: - Annual Leave – 25 days bank holidays - Life Assurance – 2x basic annual salary - Bereavement Counselling – Support during difficult times - Free Onsite Parking - Employee Assistance Programme (EAP) – Confidential counselling via Health Assured Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40) About Us: Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so. How to sign up to the Disability Confident employer scheme (DWP)