Front of House Supervisor
Salary: From £13.50 per hour + Tips
Position: Full-time / Permanent
About Roam Café Bistro
Roam is more than just a place to grab a coffee or a bite – it’s a neighborhood hub designed for explorers, foodies, and locals alike. From busy brunch services to relaxed bistro evenings, we pride ourselves on high-quality ingredients, a welcoming atmosphere, and a service style that feels professional yet personal.
The Role
We are looking for a confident, hands-on Front of House (FOH) Supervisor to join our leadership team. You will be the "anchor" on the floor during busy shifts, ensuring the team stays on track and every guest leaves happier than when they arrived.
This is a fantastic step for an experienced Senior Server or Barista looking to move into management within a growing, independent business.
Key Responsibilities:
Lead the Floor: Oversee the daily flow of service, managing table rotations and ensuring guest wait times are kept to a minimum.
Team Mentorship: Support and train junior staff on service standards, menu knowledge, and our POS system.
Opening & Closing: Responsible for key-holding, cashing up tills, and ensuring the bistro is set up for success or safely tucked away for the night.
Quality Control: Ensure every coffee, cocktail, and plate meets Roam’s standards before it reaches the table.
Customer Relations: Handle bookings, resolve issues on the fly, and build a regular customer base through genuine hospitality.
What We’re Looking For:
Experience: Previous experience in a fast-paced café, restaurant, or bistro environment (at least 1 year in a senior/supervisory role preferred).
The "Roam" Vibe: You are energetic, proactive, and have a "nothing is too much trouble" attitude.
Communication: You can give clear direction to a team while staying calm under pressure.
Attention to Detail: You notice the small things – a wobbly table, a smudge on a glass, or a guest who needs a refill.
Perks & Benefits:
Great Food & Drink: Free shift meals and specialty coffee.
Growth: Opportunity to have a say in seasonal menu changes and event planning.
Atmosphere: Work in a stylish, modern environment with a supportive and friendly team.
Fair Pay: Competitive hourly rate plus a transparent share of tips