Job Overview
The Duty Security Manager is responsible for the live, day‑to‑day operation of the Security Team at The Broadway Bradford. The role ensures the safety, security, and continued operation of all common and public areas, supporting the centre's emergency procedures, business continuity requirements, and soft services operation. The postholder provides effective leadership, communication, and incident management, ensuring a safe environment for colleagues, customers, service partners, and the wider centre.
Operational & Safety Management
1. Oversee the daily running of the Security function across all public and common areas of The Broadway.
2. Ensure all building security, safety systems, and emergency procedures are followed and maintained.
3. Act as first responder to all site incidents, providing support to the client's Incident Management representative.
4. Lead on Business Continuity processes related to centre operations and system resilience.
5. Manage CCTV, access control, fire and security systems, ensuring all security personnel are trained and competent.
6. Ensure accurate recording and reporting of all incidents, system faults, accidents, and operational activity.
Team Leadership & Performance
7. Act as first point of contact for all Security Officers regarding standards of dress, conduct, performance, and discipline.
8. Deliver ongoing training, inductions and development, ensuring all new officers are fully briefed on site procedures, policies and system operations.
9. Drive team morale and cohesion through effective leadership, motivation, and communication.
10. Conduct performance reviews, investigations, and HR‑related processes including misconduct, lateness, and absence.
11. Maintain an accurate training matrix and ensure all staff operate safely and within company procedures.
Communication & Reporting
12. Provide timely communication to management, the Deputy Centre Manager, and both Mitie and The Broadway boards on all relevant incidents and operational matters.
13. Ensure clear handovers are completed and understood by all team members.
14. Prepare daily, weekly and monthly reports as required, ensuring accuracy and professional presentation.
15. Liaise with the client, service partners, and internal departments on all operational issues.
Service Delivery & Compliance
16. Ensure Assignment Instructions are adhered to at all times.
17. Coordinate soft service teams and service partners during building‑related events and incidents.
18. Maintain compliance with SLAs, legal obligations, and internal policies.
19. Manage equipment use and defective reporting to maintain operational readiness.
20. Ensure consistent delivery of a professional, customer‑focused service.
Other Duties
21. Carry out any reasonable request from senior management or the client.
22. Promote a well‑informed, motivated, and high‑performing security team.
23. Ensure all absence, performance issues, and operational risks are documented and escalated appropriately.
Person Specification
Knowledge & Experience
24. Strong experience working in a shopping centre or similar multi‑service environment.
25. Proven experience managing people and challenging situations.
26. Skilled in incident response, reporting, and operational decision‑making.
Skills & Abilities
27. Clear and confident communicator at all levels.
28. Decisive, assertive and able to prioritise under pressure.
29. Strong report writing, analytical and organisational skills.
30. Interpersonal skills to liaise professionally with officers, managers, service partners and clients.
31. Ability to resolve staff issues through fair and effective negotiation.
32. Commercial awareness around cost impacts of operational decisions.
33. Resourceful, proactive and able to drive continuous improvement.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .