A leading IT service provider in Cardiff seeks an experienced Service Delivery Manager (SDM) to oversee the delivery of IT services. You will manage client relationships, ensure service levels align with ITIL standards, and lead service improvements. The ideal candidate has over 5 years of experience in IT Managed Services, strong analytical skills, and the ability to manage suppliers and engage with stakeholders. This role offers a salary negotiable around £35,000 along with a hybrid working model. #J-18808-Ljbffr