Lead locally. Deliver excellence. Put customers at the heart of every repair. Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager. This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability. Why this role matters As a Locality Operations Manager, you’ll be the driving force behind a high-performing, multi-skilled team. You’ll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused. Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve. What you’ll be doing Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives Delivering high-quality customer-first services with right-first-time repairs and voids Embedding a culture of accountability, safety, and continuous improvement Managing budgets and resources effectively and delivering value for money Using data and insight to inform decisions and improve performance. Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service It is Essential that you’ll bring Strong technical knowledge of property maintenance and building compliance. Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS Proven experience in leading teams and driving service improvements. A collaborative, inclusive leadership style with a focus on coaching and development An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4 You’ll be measured on success by: 95% of repairs and voids completed within target. 85% first-time fix rate 95% customer satisfaction with repairs and estates Improvements delivered, cost-efficiency, and sustainability outcomes. Engagement, culture, and employee turnover metrics Why join us now This is more than an operational role—it is a chance to lead change, shape culture, and deliver services that truly put customers first. You’ll be part of a wider transformation programme within Platform Property Care that’s redefining how we deliver repairs and maintenance services for our customers. Next Steps – How to apply If you’re ready to lead with impact and help shape the future of property repairs and maintenance in your area, we’d love to hear from you. Click Apply Now to complete an application and upload your CV. For more details about this position, please refer to the attached job description or if you’d like further information about the role, please email our Recruitment Team at. As this is a locality-based role, you will need to live in the area you’re applying for. There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential. Mileage will be able to be claimed in line with our Mileage policy. We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.