Ready to elevate your customer service career and use your language skills in this specialist financial services role? Huntswood is keen to hear from experienced customer service experts who are fluent in French, German, or Italian to ensure customers feel confident, informed, and fully understand their business banking products.
What You'll Be Doing:
As a senior member of our customer experience team, you'll support high-profile customers in French, German, or Italian as they move to new financial product and payment processes. You'll train customers step-by-step, translating complex changes into clear actions they can follow with confidence. Support will be delivered across phone, chat, and email, providing a consistent, high-quality experience throughout.
Where You'll Work:
Initially you'll be based on-site at a major client location in North West England, Following initial training (4 weeks full-time in the office), you'll move to a hybrid working model.
Day Rate: £280 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)
Location: North West England (Training full time in office then moving to hybrid/Working from home schedule)
Hours: Monday to Friday, shifts between 9am to 5:30pm
Contract: Initial 6 month contract
What We're Looking For:
* Experience providing expert customer guidance within financial services
* Fluent in English & French or German or Italian (C2 Level)
* Proven ability to translate complex processes or regulatory information into clear, understandable explanations for customers
* Strong communication skills across multiple channels, including phone, live chat, and email, with the ability to adapt tone and approach to each customer
* Confidence handling more senior, escalated, or sensitive customer interactions with professionalism
* Experience in a training or learning environment would be beneficial
About Huntswood: Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation.
Huntswood offers the chance to build your experience in a professional, fast‑paced environment working with major organisations, along with long‑term opportunities to collaborate on future projects that will help you grow your skills and develop your career.
So, if you want to join this growing team of excellent associates and make a positive difference apply now!
'It's not just about what we do, but the way we do it. And it's our values that make us special.'
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
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