About the Role
Based within the BauWatch ARC Hayfield Business Park, Auckley, Doncaster, DN9 3FL and working within the fast‑growing BauWatch Operations and ARC team, we’re looking for a Video Expert to join our expanding operations and fulfilment team.
As a Video Expert, you’ll work from the monitoring centre with the aim to support the monitoring and response of security issues and incidents using a range of systems to provide a professional and efficient service to all responses following company procedures and using initiative.
Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer‑focused attitude is imperative!
Key Tasks
* Close communication with our customers and internal specialist departments
* Written and telephone correspondence with customers
* Creating and maintaining customer data
* Clarifying concerns or questions for the optimal processing of the customer order
* Resolving customer concerns or forwarding them to the relevant department
* Observing work instructions and the applicable customer‑specific regulations for our clients
* Analysis of the alarm triggers behaviour of our camera systems
* Processing technical tickets to optimise our security solutions
* Programming detection areas in the video analysis software
* Drawing new placement detection areas
* Tower function test daily
* Processing of “false report” faults
* Checking the placed towers, the day before
* Edit video material (only if required)
* Drawing of tower relocation by customer / BW
* 3 monthly check (Quality)
* Process returns
* Working across various systems and platforms (full training provided)
* Log and process customer queries
What’s On Offer
* Salary: £27,500-29,000 per annum
* Competitive overtime rates
* Working pattern, 08:30-17:00 Monday to Friday
* 25 days holiday
* In‑house training, with external support as needed
* Opportunity to be part of an exciting time in the team’s growth
* Workplace pension
* Private medical insurance on successful completion of probationary period
* Death in service benefit
* Electric car scheme
About You
* SC level or above Government security clearance (or willing to obtain this upon appointment to role)
* Ability to analyse available information, determine the root cause and establish the appropriate response and escalation to each incident
* Competent working knowledge of Word, Excel and all other Microsoft applications. Experience of CCTV cameras and the security industry
* Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality
* Problem solve using the most efficient & effective way
* Excellent interpersonal skills who promotes mutual communication and relationships. Shares information smoothly with others. Supports others
* Able to carry out your own work properly and solve problems without supervision from others
* Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction
* Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others
* Ability to ‘muck in’ as part of a fast‑growing team with an ‘all hands‑on deck’ approach
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