Overview
Training & Implementation Executive – Location: Monmouth, Wales (with occasional travel and overnight stays).
Are you passionate about delivering training, driving process improvements, and ensuring seamless project rollouts? This is an exciting opportunity to join a growing business software and eCommerce solutions provider as a Training & Implementation Executive. In this role, you\'ll be part of the Projects & Implementation team, working directly with customers to ensure the smooth delivery of software implementation, training, and handovers. You\'ll also play a key role in developing materials, leading training sessions (both on-site and online), and helping colleagues build their knowledge and skills.
Responsibilities
* Supporting the delivery of successful software implementations to customers
* Creating engaging training materials and delivering them via webinars and face-to-face sessions
* Handing over projects to the support team and suggesting process improvements
* Working with colleagues to design repeatable, effective implementation processes
* Delivering staff training to build internal expertise and knowledge
* Helping to reduce support queries by developing YouTube guides and training content
What we're looking for / Qualifications
* Previous experience in training, support, or implementation roles
* A confident communicator who can engage at all levels
* Strong attention to detail and analytical skills
* A proactive, positive team player with a \'can do\' attitude
* Flexibility to travel and occasionally stay overnight when needed
What\'s on offer / Benefits
* Competitive salary package
* A varied and rewarding role with plenty of scope to make an impact
* The opportunity to work on-site with customers and deliver training that makes a real difference
* Be part of a supportive, friendly team committed to delivering excellent service
Ready to bring your skills to a forward-thinking software solutions business? Apply today
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