Head of Technical Location: Wigan, WN2 Job Type: Full-time, Permanent Working Hours: 35 hours per week, MondayFriday About the Role: We are looking for an experienced and driven Head of Technical to lead our technical function and play a pivotal role in shaping the quality and compliance of our electrical product portfolio. This is a senior leadership position responsible for driving improvements in product quality, safety, and supplier performance, while supporting the delivery of our overall business strategy. You will lead a team of Technical Managers and Executives, working closely with internal stakeholders and global suppliers to ensure all products meet regulatory requirements and exceed customer expectations. The company is a UK-based company that specialises in developing, sourcing, and supplying innovative consumer products across a range of categories, including heating, cooling, and household appliances. Working closely with major retailers and independent channels, they bring products to market through well-known brands, focusing on quality, functionality, and value for customers. With a strong emphasis on commercial insight and customer relationships, the company manages the full product lifecycle, from concept and design through to distribution and after-sales support, ensuring a seamless experience for both retail partners and end consumers. Key Responsibilities: Leadership & Strategy Lead, develop and inspire the Technical team, setting clear direction and standards Drive continuous improvement in product quality and perception across all categories Identify and implement quality improvement and cost-saving initiatives within the supply base Support business strategy through technical excellence and innovation Product Quality & Compliance Ensure all products are safe, compliant, and fit for purpose Oversee product testing, factory audits, and pre-shipment inspections Maintain compliance with international standards (including LVD, EMC, ERP, RoHS) Manage the creation and review of Technical Construction Files (TCFs) Supplier & Stakeholder Management Build strong relationships with OEM manufacturers and third-party testing agencies (UK and overseas) Monitor and report on supplier performance, driving improvements where required Provide clear technical direction to suppliers and internal teams, including overseas field teams Quality Management & Continuous Improvement Oversee and enhance quality management systems and processes Analyse performance data and produce reports against key standards Lead investigations into customer complaints, ensuring timely and effective resolution Implement best practices in testing, inspection, and quality control methodologies Cross-Functional Collaboration Work closely with sourcing, sales, marketing, and commercial teams to deliver a cohesive approach Ensure technical requirements are clearly communicated and understood across the business About You: Were looking for a confident and knowledgeable technical leader who: Leads with integrity and sets a strong example for others Is a clear and effective communicator at all levels Has a proactive, solutions-focused mindset Thrives in a fast-paced, evolving environment Is detail-oriented and passionate about quality and compliance Brings a collaborative, one team approach to working across departments Skills & Experience: Essential: Degree (or equivalent) in Electrical Engineering or a related technical discipline 10 years post-qualification experience in manufacturing, product testing, or laboratory environments (electrical appliances) At least 3 years experience managing and developing a team Strong understanding of electrical product safety standards and compliance frameworks Experience working with third-party testing and inspection bodies Excellent analytical, organisational, and problem-solving skills Strong IT skills, including Microsoft Excel, PowerPoint, and Outlook Our Culture: We operate with a One Team, One Vision mindset. We foster a flexible, open, and supportive working culture where everyone is encouraged to contribute, grow, and succeed. We value collaboration, accountability, and a proactive approach, and we are committed to helping our people achieve their full potential.