Job Title: Senior Account Manager
Location: Edinburgh
Reporting to: Regional Sales Director
Join Air IT – Drive Growth Through Lasting Client Partnerships
At Air IT, we don’t just sell IT services — we build long‑term, value‑led partnerships that help ambitious organisations thrive. As the UK’s #1 Managed Service Provider (MSP), we’re bringing together ten high‑performing businesses under one shared vision, with people, innovation and collaboration at our core.
We’re now looking for a Senior Account Manager to join our growing Sales team. This role offers a blend of new business development and existing account growth, ideal for someone who enjoys opening doors, building trust, and turning relationships into long‑term success.
The Role
In this role, you’ll play a key part in driving revenue growth across the North (Edinburgh and surrounding areas) combining self‑generated new business with account ownership and expansion.
You’ll work consultatively with prospects and customers, understanding their business goals and shaping IT and cyber security solutions that deliver real value. Alongside Sales, Account Management, Service Delivery and Technical teams, you’ll ensure clients experience Air IT as a trusted, long‑term partner.
Your Impact
You’ll be responsible for:
1. Developing and securing new business opportunities through outreach, prospecting and lead generation
2. Managing and growing a portfolio of SME MSP customers
3. Building trusted relationships with decision‑makers and key stakeholders
4. Driving retention, satisfaction and account growth
5. Identifying opportunities for upsell, cross‑sell and service improvement
6. Translating business needs into tailored IT and cyber security solutions
7. Acting as the primary commercial contact and escalation point for your accounts
What You’ll Be Doing
8. Proactively generating new business through outbound activity and market engagement
9. Managing customer relationships from initial engagement through to long‑term partnership
10. Running account reviews, QBRs and roadmap discussions
11. Preparing and presenting professional proposals and quotations, clearly articulating value and ROI
12. Working closely with Service Delivery, Technical and Cyber teams to deliver the right solutions
13. Maintaining accurate pipeline, forecasting and account plans within CRM
14. Achieving new business, growth and retention targets aligned to your role focus
What You Bring
Essential
15. Minimum 5 years’ experience in a sales or account management role within an MSP environment
16. Proven ability to win new business and/or grow existing customer accounts
17. Strong consultative selling approach and commercial awareness
18. Excellent relationship‑building and stakeholder management skills
19. Confident working in a fast‑paced, evolving technology environment
20. Experience using CRM systems and digital sales workflows
21. Full UK driving licence
22. Able to attend the office at least two days per week and travel regionally
Experience selling core MSP services, including:
23. Managed IT support & service desk
24. Microsoft 365
25. Azure and cloud services
26. Cyber security solutions (e.g. endpoint security, backup & disaster recovery, SIEM)
Desirable
27. Business‑related degree
28. Sales, CRM or IT‑related certifications
Why Join Air IT?
29. Be part of a market‑leading, award‑winning MSP
30. Work with cutting‑edge IT and cyber security solutions
31. Clear opportunity to grow your career as the business scales
32. Supportive, collaborative culture that values people and performance
The Benefits
Health & Wellbeing
33. Virtual GP (24/7 access for you & your family)
34. Employee Assistance Programme (EAP)
35. Group Life Assurance & Income Protection
Time Off & Balance
36. 25 days annual leave + bank holidays
37. Celebration Day (an additional personal day off)
38. Annual Leave Purchase Scheme
39. 2 paid volunteering days
40. Enhanced family leave
Financial & Lifestyle
41. Competitive salary with bonus / OTE
42. Salary sacrifice pension
43. Cycle to Work & Technology Vouchers
44. Discounts via Perks at Work
45. Life Insurance
Additional Highlights
46. Hybrid working
47. Ongoing learning & development
48. Social events, incentives & competitions
49. Discount & cashback schemes
Join the Air IT Family
At Air IT, we’re more than a workplace — we’re a community. We celebrate success, support each other, and grow together. If you’re passionate about building relationships, selling value‑led IT solutions and helping customers succeed, we’d love to hear from you.
This role may also be known as:
Account Manager, Business Development Manager, Client Success Manager or Sales Consultant.
Equal Opportunities