Brand Specialist (Supervisor) - Adanola - 37.5 hours (Trafford)
Job Introduction
As a Brand Specialist, you will:
1. Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
2. Excite and motivate colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other information to help drive sales through training.
3. Take responsibility for tasks beyond your role expectations, identify opportunities to improve business, customer service, and retail standards.
4. Follow health and safety procedures and security protocols, actively preventing stock loss.
5. Adapt to daily challenges; this flexible role may require working across different departments, bringing your service excellence and collaborative spirit.
6. Build and develop your client base by using your exceptional service skills to nurture customer relationships through personalized service.
About You
1. You are driven by results, with sales, CRM, and NPS targets to meet. You have the curiosity and willingness to learn about data analysis.
2. You are a great communicator, passionate about our products, capable of inspiring your team through brand training.
3. You keep yourself well-informed about competitors and market trends.
4. You are recognized as a sales and service expert.
5. You are collaborative, keeping your team and brand partners informed about successes, challenges, and customer feedback.
6. You are approachable, invested in your team, and available for queries and coaching support.
7. You take pride in your store, responsible for stock replenishment, maintaining standards, and inspiring others.
8. You embody our values, trusted and respected by colleagues.
This role requires flexibility, and team members may be asked to undertake various tasks to meet business needs.
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